Depending on the severity of the violation and management discretion, consequences may include one or more of the following actions: Revocation of access to federal information, information systems, and/or facilities;>, Removal or disbarment from work on federal contracts or projects. PY 2020 Promoting Interoperability Hardship Exception Applications must be submitted by December 31, 2020. {http://www.ibm.com/xmlns/prod/datatype/content/resource-collections}, param.sharing.scope. Users must adhere to CMS Information Security Policies, Standards, and Procedures. All new users of HHS information resources must read the HHS RoB and sign the accompanying acknowledgement form before accessing Department data or other information, systems, and/or networks. Rev. Hours of Business: Performance Year 2020 Exception Application Deadlines Approaching. It is a secure, collaborative venue for States, Issuers, business and technology teams to connect, communicate, and share information such as reuse documents, resources and best practices. The CMS Enterprise Portal page displays as illustrated below. 7500 Security Boulevard, Baltimore, MD 21244. 7500 Security Boulevard, Baltimore, MD 21244. Phone: 1 (866) 484-8049, Please contact the QualityNet Help Desk from Monday to Friday 7 a.m - 7 p.m CST at: 1 (866)-288-8912, TY at 1 (877)-715-6222, Fax at 1 (888)-329-7377, For ESRD Support email at qnetsupport-esrd@hcqis.org. Keyword search. CMS Enterprise Portal is the common user presentation layer providing a secure, browser- based, centralized point of entry for users to access the underlying data. HARP is a secure identity management portal provided by the Centers for Medicare and Medicaid Services (CMS). Contact Helpdesk at Introduction This User Manual (UM) provides information necessary for users to effectively navigate QualityNet, also referred to as the QualityNet Portal (QNP) — the public-facing pages of the QualityNet.org website. Send email to: CMS_IT_SERVICE_DESK@cms.hhs.gov. The CMS Online Manual System is used by CMS program components, partners, contractors, and State Survey Agencies to administer CMS programs. The intended users of this system are CMS Central Office Users, Regional office Users, Social Security Administrative Users, Railroad Board Users, and only authorized contractors that have a Data use agreement with CMS. Each OpDiv Chief Information Officer (CIO) must implement a process to obtain and retain the signed rules of behavior for such systems and must ensure that user access to such system information is prohibited without a signed acknowledgement of system-specific rules and a signed acknowledgement of the HHS RoB. For issues with the SPOT application: It offers day-to-day operating instructions, policies, and procedures based on statutes and regulations, guidelines, models, and directives. HATS Help Desk Contact your local help desk. Workers’ Compensation Medicare Set-Aside Portal (WCMSAP) User Guide Version 6.2 . A notice of any such system is published in the Federal Register. These notices identify the legal authority for collecting and storing the records, individuals about whom records will be collected, what kinds of information will be collected, and the routine uses for the records. Help Desk email address - qnetsupport@hcqis.org. Phone: 1 (800) 927-8069. Check the box next to company name and select either Approve or Deny Request. MyCGS is available to suppliers of durable medical equipment, prosthetics, orthotics, and supplies. The Quality, Safety & Education Portal (QSEP) provides the full curriculum of surveyor training and guidance on health care facility regulations. Email: eussupport@cgi.com Privileged User account roles have elevated privileges above those in place for general user accounts regardless of account scope (e.g., both local and domain administrator accounts). Phone:1 (800) 927-8069. For issues with the Enterprise MicroStrategy Reports: The myCGS DME portal allows users to access Medicare information, including eligibility, claim status, denial status and more. The Medicare Shared Savings Program portlet offers Accountable Care Organizations access to program information, including ACO-specific reports and other programmatic information, ACO Help Desk Contact the ACO Information Center at 1 (888) 734-6433 (select option 2) if you have any questions about using the ACO Portlet features. ISV Help Desk Team provides email support for technical and program related questions. CMS Online Training. National security systems, as defined by the Federal Information Security Management Act (FISMA), must independently or collectively implement their own system-specific rules. HealthCare.govInformation for people who need health insurance and want to apply for or enroll in the Marketplace. Welcome to the Medicare Care Choices Model (MCCM) Portal. I understand that as a Privileged User, I must not: Share Privileged User account(s) or password(s)/passcode(s)/PIV PINs; Install, modify, or remove any system hardware or software without system owner written approval; Remove or destroy system audit, security, event, or any other log data; Acquire, possess, trade, or use hardware or software tools that could be employed to evaluate, compromise, or bypass information systems security controls; Introduce unauthorized code, Trojan horse programs, malicious code, or viruses into HHS information systems or networks; Knowingly write, code, compile, store, transmit, or transfer malicious software code, to include viruses, logic bombs, worms, and macro viruses; Use Privileged User account(s) for day-to-day communications; Elevate the privileges of any user without prior approval from the system owner; Use privileged access to circumvent HHS policies or security controls; Use a Privileged User account for Web access except in support of administrative related activities; or; Modify security settings on system hardware or software without the approval of a system administrator and/or a system owner. [2] The prior HHS RoB (dated August 26, 2010) is made obsolete by the publication of this updated version. DDR Help Desk For technical assistance, please contact DDRHelpDesk@dcca.com 1-833-879-6075. Help Desk Name: DSH Data Request Support Team, Hours of Operations: Monday thru Friday 8am to 5pm EST. Chatbot uses machine learning to answer your question. Phone: 1 (866) 270-4909. Ensure the accuracy, relevance, timeliness, and completeness of PII, as is reasonably necessary and to the extent possible, to assure fairness in making determinations about an individual. In order to access Connexion, please visit https://www.dmecompetitivebid.com and click on the Connexion link. Email: cgs.dme.mac.email.inquiries@cgsadmin.com {http://www.ibm.com/xmlns/prod/datatype/content}, Javascript is currently disabled. CMS EIDM User Guide 10 4. Guidance for Medicare Managed Care Manual Chapter 5 - Quality Improvement Program. About Chatbot CMS Enterprise Portal User Manual. Contact the EPPE Help Desk at: 1 (844) 377-3382. A user can only request data within the guidelines of their Data Use Agreement (DUA). In addition to the Privacy Act, the Centers for Medicare & Medicaid Services (CMS) is required to follow the Department of Health and Human Services (DHHS) Privacy Act Regulations at 45 Code of Federal Regulations (C.F.R.) The Government may monitor, record, and audit your usage, including usage of personal devices and email systems for official duties or to conduct HHS business. This application allows authorized users to fill out various online forms and electronically transmit requests for changes to existing Common Working File (CWF) Medicare Secondary Payer (MSP) information, and inquiries concerning possible MSP coverage. The Centers for Medicare and Medicaid Services (CMS) has released the latest edition of its Workers’ Compensation Medicare Set-Aside Portal User Guide (WCMSAP) (Version 5.9; October 7, 2019). The Data Extract System (DESY) is a user-friendly system that allows authorized users to enter requests for data from various CMS data repositories. param.sharing.scope. Eligibility and Enrollment Medicare Online (ELMO) is a common user interface system for Medicare Beneficiary Demographics, Entitlement/Eligibility, Health Status, Utilization, Low-In Subsidy (LIS), Direct Billing, Third Party Billing, Enrollment, and Premium Information. Learn More The Electronic Retroactive Processing Transmission (eRPT) is a web-based application designed to facilitate and manage the electronic submissions, workflow processing, and storage of documentation associated with retroactive enrollment change requests from Medicare Advantage Organizations (MAOs), Medicare Advantage Prescription Drug Plans (MA-PDs), Cost Plans, Program of All Inclusive Care for the Elderly (PACE), Medicare-Medicaid Plans (MMPs), and Prescription Drug Plans (PDPs). MDR Help Desk Team provides phone and email support for technical and program related questions. Hours of Operations: 9AM to 5PM. It includes the specific steps to submit Medicare Part A and Part B (DME) appeals, and Part C and Part D case files. Users must adhere to CMS Information Security Policies, Standards, and Procedures. Select Enterprise Searchin the top-right corner of the page. This information system is provided for Government-authorized use only. Comprehensive Primary Care (CPC) Help Desk Information Contact the CPC Help Desk at CPCiSupport@Telligen.org. All users of Privileged User accounts for Department information technology resources must read these standards and sign the accompanying acknowledgement form in addition to the HHS RoB before accessing Department data/information, systems, and/or networks in a privileged role. Select the "+" sign next to Associated Combinations (Section 2 on below example). {http://www.ibm.com/xmlns/prod/websphere/portal/publicparams}path-info, param.sharing.scope. Permit only authorized HHS users to use HHS equipment and/or software; Take all necessary precautions to protect HHS information assets[9] (including but not limited to hardware, software, personally identifiable information (PII), protected health information (PHI), and federal records [media neutral]) from unauthorized access, use, modification, destruction, theft, disclosure, loss, damage, or abuse, and treat such assets in accordance with any information handling policies; Immediately report to the appropriate incident response organization or help desk (pursuant to OpDiv policy and/or procedures) all lost or stolen HHS equipment; known or suspected security incidents;[10]known or suspected information security policy violations or compromises; or suspicious activity in accordance with OpDiv procedures; Notify my OpDiv/StaffDiv Personnel Security Representative (PSR) when I plan to bring government-owned equipment on foreign travel (per requirements defined by the Office of Security and Strategic Information (OSSI));[11], Maintain awareness of risks involved with clicking on e-mail or text message web links; and, Only use approved methods for accessing HHS information and HHS information systems. Approved encryption[14] to protect sensitive information stored on recordable media, including laptops, USB drives, and external disks; or transmitted or downloaded via e-mail or remote connections. For questions, promotions, SRFs, TWS, Kerberos password resets, account and access issues, or other items that require immediate support, you can email the IDRH team directly at DL-HIT-LSDR-HADOOP@gdit.com. The Unified Case Management (UCM) system supports cooperation, communication and management between regional Program Integrity Contractors to ensure a standardized national approach to the prevention and detection of fraud, waste and abuse in Medicare and Medicaid program spending. TTY/TDD: 1 (888) 734-6563. Users of HHS information and systems must acknowledge the following statements: Use of HHS information and systems must comply with Department and OpDiv policies, standards, and applicable laws, Use for other than official assigned duties is subject to the HHS Policy for Personal Use of IT Resources, (as amended);[6], Unauthorized access to information or information systems is prohibited; and, Users must prevent unauthorized disclosure or modification of sensitive information.[7]. Comprehensive Primary Care Plus (CPC+) Help Desk Information Contact the CPC+ Help Desk at CPCPlus@Telligen.org. This Department of Health and Human Services (HHS or Department) standard is effective immediately: The Rules of Behavior for Use of HHS Information Resources (HHS RoB) provides the rules that govern the appropriate use of all HHS information resources for Department users, including federal employees, contractors, and other system users. CMS outlines its full list of changes on page 1-1 in the new guide. Once fully implemented, MACFin will provide improved adaptability, flexibility, functionality, and efficiency for the following systems: Medicaid Budget and Expenditure System/State Children's Health Insurance Program Budget and Expenditure System (MBES-CBES), Financial Issues Reporting System (FIR/FIRS), Incurred But Not Reported Survey System (IBNRS-Medicaid and CHIP), Disproportionate Share Hospital (DSH) Payment Financial Database, Medicaid Quality Control (MQC) Claims processing System, MACFin demands strict accuracy and functionality to support managing budget, accounting, and expenditure forecasts for one of the most significant line items in federal and state budgets. The Marketplace Change Utility (MCU) portlet allows it's users to search, view, and download information about Healthcare.gov consumers, insurance applications, and insurance policies, plans, and issuers. Submit Enrollment form to Novitas EDI first!Email: WebsiteEDI@Novitas-Solutions.com Action Step 1 Navigate to https://portal.cms.gov. In 2003, we transformed the CMS Program Manuals into a web user-friendly presentation and renamed it the CMS Online Manual … In order to access the website, the user must first register for an account. When a user logs into the CDP Portal, ... Kentucky Clinic Management System User Guide User Guide CDP Incorporated . NAVIGATION . For issues with the zONE application, please contact the Marketplace Service Desk (MSD): 1 (855) CMS-1515 or 1 (855) 267-1515, OMB No.0938-1236 | Expiration Date: 03/31/2021 | Paperwork Reduction Act, Updated Departmental Standard Warning Banner for HHS Information Systems, Memo dated July 14, 2016. Therefore, where the HHS RoB does not provide explicit guidance, personnel must use their best judgment to apply the principles set forth in the standards for ethical conduct to guide their actions.[3]. Help Desk name: External User Services (EUS) 552a, protects records that can be retrieved by personal identifiers such as a name, social security number, or other identifying number or symbol. QualityNet Help desk FFE / HIOS : Please contact the Marketplace Service Desk (MSD) at CMS_FEPS@cms.hhs.gov or 1 (855) CMS-1515 1 (855) 267-1515. The MLMS delivers online learning content for agents, brokers as well as Navigators, Certified Application Counselors and non-Navigator Assistance Personnel in the Federally-facilitated Marketplace and State Partnership Marketplaces. We are not responsible if you enter PII. Medicare Managed Care Manual Chapter 5 - Quality Improvement Program. For issues with the Novitasphere application: Internet Portal for Novitas Solutions, Inc. A link will open a separate window with the new information. The HHS RoB may be presented to the user in hardcopy or electronically. COB Help Desk Team provides phone and email support for technical and program related questions. CMS BRES is a business rule management system that enables organizational policies – and the operational decisions associated with those policies – to be defined, deployed, monitored, and maintained separately from application code. Email: mapdhelp@cms.hhs.gov Durable Medical Equipment, Prosthetics, Orthotics & Supplies (DMEPOS) Bidding System - The DMEPOS Bidding System is for suppliers submitting a bid for selected products in a particular Competitive Bidding Area (CBA). This acknowledgement must be completed annually thereafter, which may be done as part of annual HHS Information Systems Security Awareness Training. This warning banner provides privacy and security notices consistent with applicable federal laws, directives, and other federal guidance for accessing this Government system, which includes (1) this computer network, (2) all computers connected to this network, and (3) all devices and storage media attached to this network or to a computer on this network. Contract Management System (CMS) users can now access self-paced training modules that pertain to Contract Management. Competitive Bidding Implementation Contractor (CBIC) customer service center. For support issues, please visit the State Support Help Center. The Medicare Exclusion Database, MED, is updated monthly with sanction and reinstatement information on excluded providers, and is made available to approved entities only. CMS Enterprise Portal requires Javascript to be enabled to take advantage of full functionality. Therefore, you have no reasonable expectation of privacy regarding any communication or data transiting or stored on this system. The following are the basic step-by-step instructions. Use systems (either government issued or non-government) without the following protections in place to access sensitive HHS information: Antivirus software with the latest updates; A time-out function that requires re-authentication after no more than 30 minutes of inactivity on remote access; and. For information on registering for HARP, please view the following resources: HMS Provider Portal User Guide for Part A Facility Providers Version 2.0 11/9/2017 3 HMS Provider Portal User Guide for Part A Facility Providers The HMS Provider Portal is a web based application created by HMS Federal (HMS), the Centers for Medicare & Medicaid Services (CMS) Recovery Audit Contractor (RAC) for Region 4. Email: MACPro_HelpDesk@cms.hhs.gov Email: mcare@cms.hhs.gov. Unauthorized or improper use of this system is prohibited and may result in disciplinary action and/or civil and criminal penalties. Assisters must first request FFM/Training system access here, and then request the Assister role on the next page. Please email your questions and comments to the DESY support mailbox, desy_support@cms.hhs.gov. Email at CMS _IT_SERVICE_DESK@cms.hhs.gov Follow HHS security practices whether working at my primary workplace or remotely; Accept that I will be held accountable for my actions while accessing and using HHS information and information systems; Ensure that I have appropriate authorization to install and use software, including downloaded software on HHS systems and that before doing so I will ensure that all such software is properly licensed, approved, and free of malicious code; Wear an identification badge (or badges, if applicable) at all times, except when they are being used for system access in federal facilities; Lock workstations and remove Personal Identity Verification (PIV) cards from systems when leaving them unattended; Use assigned unique identification and authentication mechanisms, including PIV cards, to access HHS systems and facilities; Complete security awareness training (i.e., HHS Information Systems Security Awareness Training) before accessing any HHS system and on an annual basis thereafter and complete any specialized role-based security or privacy training, as required by HHS policies;[8]. The Medicare Care Choices Model provides Medicare beneficiaries who qualify for coverage under the Medicare hospice benefit and dually eligible beneficiaries who qualify for the Medicaid hospice benefit the option to elect to receive supportive care services typically provided by hospice, while continuing to receive curative services. For issues with the ASP/CLFS application: Contact the FFSDCS Help Desk at: 1 (844) 876-0765 2020/5 October COBR-Q4-2020-v6.2 Contact the OP Help Desk at: Openpayments@cms.hhs.gov. The Privacy Act prohibits disclosure of these records without an individual's written consent unless one of the twelve disclosure exceptions enumerated in the Act applies. Help Desk email address: EUSSupport@cgi.com. Return to Search. ESDCU provides various tools to search, analyze, and in some cases modify data associated with FFM. These records are held in Privacy Act Systems of Records (SOR). System owners must document any additional system-specific rules of behavior and any recurring requirement to sign the respective acknowledgement in the security plan for their systems. Criminal charges that may result in imprisonment. The CMS Enterprise Portal Chatbot is a computer-assisted bot that helps you find answers to questions or solve Portal issues you are experiencing. Treat computer, network and web application account credentials as private sensitive information and refrain from sharing accounts; Secure sensitive information, regardless of media or format, when left unattended; Keep sensitive information out of sight when visitors are present; Sanitize or destroy electronic media and papers that contain sensitive data when no longer needed, in accordance with the HHS Policy for Records Management[12] and sanitization policies, or as otherwise lawfully directed by management; Access sensitive information only when necessary to perform job functions; and, Properly protect (e.g., encrypt) HHS sensitive information at all times while stored or in transmission, in accordance with the HHS Standard for Encryption of Computing Devices.[13]. myCGS is a FREE, web-based, secure provider self-service application developed specifically to serve the needs of health care providers and their staff throughout our Jurisdiction 15. Please visit the, A federal government website managed by the U.S. Centers for Medicare & Medicaid Services. The CMS Online Manual System is used by CMS program components, partners, contractors, and State Survey Agencies to administer CMS programs. SHOP is the enrollment and payment portal for small businesses to purchase insurance and provide support services to enroll their employees in a health insurance program. MARx is one of the Medicare Modernization Act (MMA) systems that support the various activities required to provide and administer Medicare Managed Care and Prescription Drug coverage. HMS Provider Portal User Guide for Part B Providers Version1. Bundled Payments Help Desk Team provides email support for technical and program related questions. Phone: 1-855-880-8424, OCM Help Desk Team provides email and phone support for technical and program related questions, Phone: 1-844-711-2664 (1-844-711-CMMI), press Option 2, Hours of Business: Physician Value - Physician Quality Reporting System Program. Contact the MAPD HD at MAPDHelp@cms.hhs.gov or 1 (800) 927-8069. The ESD is a web based application that provides users the ability to search for people or applications, review evidence documentation in order to adjudicate inconsistencies and search for and create exemptions. Please do not email any PHI/PII or your Organization specific confidential information. Step 2 The ‘Application Search’ criteria page displays. Help Desk: Please contact the MLMS Help Desk at MLMShelpdesk@cms.hhs.gov As with the Freedom of Information Act (FOIA), the Privacy Act binds only Federal agencies, and covers only records in the possession and control of Federal agencies. MH Model Help Desk Team provides phone and email support for technical and program related questions. It is the national database (source) of all Medicare provider and supplier enrollment information. The CMS Enterprise Portal Chatbot is a computer-assisted bot that helps you find answers to questions or solve Portal issues you are experiencing. These HHS RoB apply to local, network, and remote use[5] of HHS information (in both electronic and physical forms) and information systems by any individual. I understand that as a Privileged User, I must: Protect all Privileged User account passwords/passcodes/Personal Identity Verification (PIV) personal identified numbers (PINs) on Low, Moderate, and High systems; Comply with all system/network administrator responsibilities in accordance with HHS policy; Use my Privileged User account(s) for official administrative actions only; Notify system owners immediately when privileged access is no longer required; and. Understand and consent to having no expectation of privacy while accessing HHS computers, networks, or e-mail; Collect information from members of the public only as required by my assigned duties and permitted by the Privacy Act of 1974, the Paperwork Reduction Act, and other relevant laws; Release information to members of the public including individuals or the media only as allowed by the scope of my duties and the law; Refrain from accessing information about individuals unless specifically authorized and required as part of my assigned duties; Use PII and PHI only for the purposes for which it was collected and consistent with conditions set forth by stated privacy notices such as those provided to individuals at the point of data collection and published System of Records Notices; and. The user’s acknowledgement may be obtained by written signature or, if allowed per Operating Division (OpDiv) or Staff Division (StaffDiv) policy and/or procedure, by electronic acknowledgement or signature. Many menu options can be accessed from within another option without going back to the menu. The Affordable Care Act regulation requires applicable manufacturers and applicable group purchasing organizations (GPOs) to annually report payments and other transfers of value made to physicians and teaching hospitals, as well as certain information regarding the ownership or investment interests held by physicians or their immediate family members. Retrieved by the Centers for Medicare & Medicaid Services receive a ticket number within 24 hours program related.... Request FFM/Training system access here, and procedures for disciplinary actions Help center give! Bot that helps you find answers to questions or solve Portal issues you are experiencing Phone! 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Followed for the HHS RoB, 2010 ) is Medicare 's provider/supplier enrollment system equipment, prosthetics, orthotics and... A User can only request data within the EIDM system request correction of these User groups to enable them assist! [ 2 ] the prior HHS RoB can not account for every possible situation and Agreement to to... Role-Based Security or privacy training as required before receiving Privileged system access Rules of Behavior for Privileged User.! Use of this updated Version point of contact: Karah Jarvis/Kylee Haddock hours Operations! Sign next to company name and select either Approve or Deny request below example.... Rob ( dated August 26, 2010 ) is made obsolete by the Centers.